We collect only information reasonably needed to operate Hajena, such as contact details, delivery information, order information, support messages, reviews, wishlist/cart activity and security logs.
How information is used
- Process and deliver orders in Bangladesh.
- Provide customer service, payment verification and returns support.
- Maintain security, prevent abuse and improve the store.
- Measure website performance and product engagement.
Payment information
Manual bank-transfer references and payment status may be stored for order reconciliation. When an external payment gateway is used, card or wallet credentials should be handled by the authorized payment provider; this site should avoid storing sensitive card authentication data unless a validated payment architecture requires it.
Sharing
Information may be shared only as needed with delivery partners, payment providers, suppliers fulfilling an order, service providers, or competent authorities where required by applicable law. Supplier-facing data should be limited to what is necessary to fulfill the order.
Retention & choices
Records are retained only for legitimate operational, legal, accounting, fraud-prevention and support purposes. Customers may contact us to request correction or raise a privacy concern, subject to legal retention obligations.
Security
We use access controls, secure configuration, transport encryption when deployed with HTTPS, audit practices and data minimization. No internet service can truthfully guarantee zero risk; suspected incidents are investigated and handled through the site security process.